Terms of Service

Relay is a direct mail measurement and fulfillment platform. Depending on your plan, the Service lets you upload recipient lists, generate a unique tracked QR code per recipient, print and mail postcards through our print and mail partners, provision call tracking phone numbers, verify mailing addresses, and view engagement reporting including scans, calls, and delivery status.

You must be at least 18 and able to form a binding contract. You are responsible for activity under your account and for keeping your login method secure. Accounts are for businesses and business use; the Service is not offered for personal or household purposes.

If you accept these Terms on behalf of a company, you represent that you have authority to bind that company, and “you” means the company.

Relay grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your business during your subscription. We retain all rights in the Service, its software, designs, and technology.

You will not: copy, modify, or create derivative works of the Service; reverse engineer or attempt to extract source code; resell or sublicense access except as expressly permitted for client reporting features; interfere with or circumvent usage limits, metering, or security; or use the Service to build a competing product.

Paid plans, per-piece mail pricing, phone number rentals, usage fees, and any included allowances are described at purchase or in your order form. Except for invoiced enterprise accounts, a valid payment card on file is required, and you authorize us to charge it for subscription fees when due and for mail and usage charges as they are incurred, including pooled charges for queued mail pieces before they are released to print.

Mail pieces are priced at your plan’s rate at the time of charge. If you change plans, future charges reflect the new plan. If a charge fails, we may hold queued mail, retry payment, and suspend parts of the Service until payment succeeds. Fees are non-refundable except where required by law or expressly stated. Prices may change with notice; changes apply to charges after the notice period. You are responsible for applicable taxes, which we collect where required.

You retain ownership of the artwork, lists, and data you upload (“Customer Content”). You grant Relay a license to host, process, print, and transmit Customer Content solely to provide the Service, including sharing it with print, mail, telephony, address verification, and analysis providers acting on our behalf.

You represent that you have the legal right to use every mailing list, name, address, and phone number you upload, and a lawful basis to market to those recipients. For recipient personal data, you are the data controller and Relay acts as your processor as described in our Privacy Policy.

You are responsible for the content of every mail piece, including compliance with USPS regulations, truth-in-advertising and consumer protection laws, industry rules that apply to your business, and any disclosure requirements. We may refuse, hold, or cancel mailings that we reasonably believe are unlawful, deceptive, or violate our Acceptable Use Policy.

Once a mail piece has been released to print, it generally cannot be recalled. Delivery timelines are estimates based on carrier performance and are not guaranteed.

Tracking numbers forward calls to a destination you control. Call recording is off by default. If you enable recording, you are solely responsible for complying with call recording and wiretap laws in every applicable jurisdiction, including obtaining any required consent from callers and called parties. Many US states require all-party consent. The Service can play a recording disclaimer, but using it does not by itself guarantee compliance.

Each recipient’s QR code resolves through a Relay-operated redirect that records scan events (including technical data such as device type and network address) to power your reporting. You must not point QR destinations at unlawful, deceptive, or harmful content, and you are responsible for the pages your codes lead to.

API access is provided on eligible plans, subject to rate limits and documentation. API keys are credentials; keep them secret and rotate them if exposed. We may throttle or suspend API access that degrades the Service or exceeds plan limits. Webhooks you configure send your campaign data to endpoints you control; securing those endpoints is your responsibility.

The Service depends on third-party providers, including print and mail production, postal carriers, telephony, payments, address verification, mapping, and cloud hosting. We select and manage these providers, but we are not responsible for postal service delays or actions outside our reasonable control.

These Terms apply while you use the Service. You may cancel at any time; cancellation stops future subscription charges but does not refund charges already incurred, and mail already released to print will still be produced and charged. We may suspend or terminate accounts for non-payment, breach of these Terms, or risk to the Service or other customers. On termination we will make your exportable data available for a reasonable period before deletion.

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, Relay disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that tracking data (scans, calls, delivery events) will be complete or uninterrupted; postal scans in particular depend on carrier behavior.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenue. Relay’s total liability under these Terms is limited to the amounts you paid to Relay in the twelve months before the event giving rise to the claim. These limits do not apply to your payment obligations or your breach of Sections 5 through 7.

You will defend and indemnify Relay against claims arising from Customer Content, your mailings, your use of call recording, your violation of law, or your breach of these Terms.

These Terms are governed by the laws of the State of Michigan, excluding its conflicts rules, and disputes will be resolved in the state or federal courts located in Michigan. We may update these Terms; material changes will be notified through the Service or by email, and continued use after the effective date constitutes acceptance. If any provision is unenforceable, the rest remains in effect. These Terms plus your order form are the entire agreement between us regarding the Service.